FAQs
SHIPPING
We typically ship in 2-3 business days from your placed order. We offer FREE shipping on orders over $100 (USA orders only).
Yes! Items on our website are available and ready to ship within 3 business days unless otherwise stated.
RETURNS
If your item(s) are damaged in Transit Policy: If your item(s) arrive damaged, please contact us immediately. We will ask you to send photos of the package and damaged items.These photos will be required for us to file a claim with the Post Office or UPS. Please do not throw out the damaged packaging or items until we have confirmed if the shipping carrier will need to pick them up. Items that are damaged during shipping will be replaced by Moon Goddess Candles at no additional cost to you. If the item is no longer available, you will have the option of selecting a comparable item or a refund for the item(s)that are unusable.
PICK UP ORDERS
Yes! At checkout you will be able to choose shipping or pick up. If you would like to pick up your order, make sure you select this at Checkout and we will personally email you to coordinate pickup time!
PAYMENT
United States Dollars.
At checkout you will see all of our accepted payment options!